Refund Policy

Psilocybin takes product quality and customer safety is our Ethos. In the rare event that you receive a product that you feel does not meet the quality standards you were expecting, we encourage you to reach out to our support team for further assistance. Management will review each refund request on an individual basis to determine the best possible resolution. If we determine that a refund is necessary, we reserve the right to offer Store Credit in place of a refund. The form of refund is determined based on your payment method, and order amount. We will work with each customer to reach a solution. Psilo Lifestyle also reserves the right to charge a processing fee to refund a payment.

If you receive a product that is defective, please let us know within 7 days, all customer refund requests must be submitted within 7 days of your order’s delivery. We are unable to provide any refunds for orders after the 7-day mark.

Each complaint will be reviewed by management and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Psilo Lifestyle reserves the right to determine the appropriate compensation (credit or replacement) on a case-by-case basis.

Credits that are given will expire after ninety (90) days. Credits will be given in the form of a coupon code. Each coupon code can only be used one time if the credit is not used in full, the remaining credit becomes void, and Psilo Lifestyle will be unable to reissue a new coupon code for the remaining balance.

In the rare event that a customer is unhappy with an order we may offer the option to return your order. In cases where a product is defective or your order was incorrect, we will cover shipping costs to return the package. If a customer is unsatisfied for reasons other than defective product, We may choose to offer the customer a refund, in this case, the customer is responsible for all return shipping costs.

Refunds are subject to the approval of our management. If multiple of the same item are purchased, we will only be able to issue a refund for unopened items. If an item is opened and is not satisfactory, please do not open the remaining items, please contact customer service right away. Defective products will be determined by our management team on a case-by-case basis, it should be noted that finding debris in your mushroom products is normal and any reports will not be considered defective products unless otherwise determined by our management team.

In the rare event that an item becomes out of stock or is missing from your order before shipment, we will take steps to contact you to make a change to your order. We will attempt to contact the customer for up to 3 hours. On the third hour, we will make a selection for a replacement product that closest matches the product you chose. If we fail to make contact with you, a refund/credit will not be provided for any replacement items we may choose.

Our support or management team may request additional evidence that may aid in the investigation of your ticket. This may include asking photo photos, videos, or other information. If the requested information is not provided or refused, we reserve the right to refuse a refund, store credit, or return of any product.